We ship worldwide to all countries. A flat shipping fee applies to all orders regardless of destination.
United Kingdom: 5–8 business days
Europe: 3–10 business days
United States & Canada: 7–10 business days
Australia: 7–10 business days
Rest of world: 7–14 business days
We charge a flat shipping fee on all orders. Orders over £100 qualify for free standard shipping.
No. All orders are shipped Delivered Duty Paid (DDP), meaning all customs and duty fees are handled on our end. You will never receive a surprise charge at delivery.
Once your order ships you will receive a tracking number by email automatically. If you haven't received tracking within 3 business days please contact us at contact@aurneve.com.
Our pieces are crafted from materials including gold-plated eco-brass, white gold plated brass, rhodium-plated sterling silver, and freshwater pearls. Full material details are listed on each individual product page.
We accept returns for items that arrive damaged, defective, or incorrect. Claims must be submitted within 30 days of delivery with photo evidence. We do not accept returns for change of mind or wrong size ordered. Please see our full return policy for details.
Email us at contact@aurneve.com within 30 days of delivery with your order number and clear photos of the damage. We will respond within 2 business days with a replacement or resolution.
We process orders quickly so changes or cancellations must be requested within 24 hours of placing your order. Email contact@aurneve.com as soon as possible.
Keep your pieces away from water, perfume, and lotions. Store in a dry place ideally in the pouch or box provided. Gently wipe with a soft cloth after wearing to maintain shine.
