Last updated: March 2026
Inspect your order on arrival
Check your jewellery as soon as it arrives. Claims must be submitted within 30 days of delivery.
Take clear photos
Photograph the issue clearly — multiple angles if needed. Include the packaging if damaged.
Email us at contact@aurneve.com
Include your order number, a description of the issue, and your photos. We respond within 2 business days.
Once your claim is approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at contact@aurneve.com.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.
